Effective as of October 1, 2026
These Terms and Conditions (AGB) apply to all contracts concluded between Qevik (hereinafter Qevik) and the customer via the Qevik platform, whether the customer is a consumer within the meaning of § 13 BGB or a business. The customer's own general terms and conditions do not apply unless Qevik has expressly agreed to them in writing. Use of the platform requires full legal capacity. Minors must obtain prior consent from their legal representative. People who use the platform without a customer account, in particular by scanning an identifier to report a found item, are subject to those provisions of these Terms that govern use of the platform, in particular § 4 and § 13.
The ordering process comprises the following steps: (1) selection of the product or subscription, (2) entry of delivery and payment details, (3) review and confirmation of the order, (4) receipt of the order confirmation by email. The contract is concluded upon Qevik sending this electronic confirmation. The contract text is retained by Qevik and can be accessed by the customer in their personal account area. Qevik reserves the right to refuse any order without giving reasons.
Qevik offers the following products and services:
The exact scope of services is determined by the product or subscription description at the time of ordering. Qevik reserves the right to evolve its products and features without this constituting a material change to existing contractual obligations. The retrieval service depends on the action of third parties (a finder who scans the identifier): Qevik does not guarantee the actual return of any lost item.
The website, the Qevik app and the content published on them (product pages, help pages, communication) contain texts, images, videos or audio files created or edited with artificial intelligence. Qevik uses artificial intelligence responsibly, transparently and under human supervision: every piece of content produced this way is reviewed by a person before publication, so that it stays accurate, appropriate and not misleading. This section applies to every stakeholder of the service: consumers and businesses who purchase, users attached to a company account, partner agencies and lost property offices, and people who scan an identifier without holding an account.
In detail:
Images carrying the AI symbol have been edited, altered or, in some cases, created with artificial intelligence, solely for aesthetic, presentation or technical purposes. Qevik makes sure the depiction matches the essential characteristics of the product: colour, material, shape and use.
All prices include applicable VAT unless otherwise stated. Payment is made via the methods available on the platform (credit card via Stripe, PCI-DSS Level 1 certified). The amount is charged immediately upon order confirmation, unless a trial period under § 15 has been agreed. Qevik does not store any payment card data. In the event of a failed payment, Qevik may suspend access to the service until payment is regularised. Subscriptions renew automatically unless previously cancelled. Any price change to an active subscription is communicated by email with at least 30 days' notice; the customer may then terminate free of charge before the change takes effect. The assignment of a subscription to a market and the change of market are governed by the section 'Assignment to a market' below.
In certain legal situations, the invoice may show a VAT rate of 0%. The applicable cases are as follows: (1) Reverse Charge (§ 13b UStG): for B2B transactions between businesses within the EU, the VAT liability is transferred to the buyer (Leistungsempfänger). The business customer must provide a valid EU VAT identification number at the time of ordering; the invoice will then bear the mandatory statement 'Steuerschuldnerschaft des Leistungsempfängers'. (2) Small business exemption / Kleinunternehmer (§ 19 UStG): if Qevik qualifies under the small business exemption, no VAT is charged and invoices will state: 'Kein Ausweis von Umsatzsteuer gemäß § 19 UStG'. (3) Exports outside the EU (§ 4 Nr. 1a UStG): supplies to countries outside the European Union are VAT-exempt. In all cases, the invoice will explicitly state the legal basis for the zero VAT rate.
For subscriptions of company accounts, the following provisions apply in addition:
5.1 Assignment to a market. Qevik offers its subscriptions per market. A market corresponds to a country and determines the currency, the price, the displayed VAT rate and the other terms of the plans offered there. A subscription is assigned to the market of the country in which the customer has the registered office recorded in its account. If no market exists for that country, the subscription is assigned to the market that Qevik designates as the default market. The price, currency and displayed VAT rate of the applicable market are shown to the customer before subscribing and repeated in the confirmation email.
5.2 Change of market. Where Qevik opens a market for the country of the customer's registered office while the customer's running subscription is assigned to another market, the subscription is assigned to the market of that country on a changeover date set by Qevik. From that date the price, the displayed VAT rate and the other terms at which the same plan with the same billing period is offered on that market apply. The plan, its scope, the billing period, the due date, a running trial period, a cancellation already given and invoices already issued remain unchanged. The currency of the subscription does not change; if the plan is offered on the market of the customer's country only in another currency, no change takes place under this paragraph and Qevik sends the customer an offer.
Physical products are shipped to the address provided by the customer at the time of ordering. Available delivery zones are indicated on the platform. The risk of loss or damage is transferred to the customer upon handover of the goods to the carrier. Delivery times stated are indicative and may vary depending on the destination and carrier. Qevik is not liable for delays or losses caused by carriers or force majeure events. If a package is undeliverable and returned to Qevik, re-shipping costs are borne by the customer. Access to the digital service (activation of the identifier) is available immediately after payment confirmation.
Pursuant to § 312g BGB and EU Consumer Rights Directive 2011/83/EU, consumers are in principle entitled to a 14-day right of withdrawal. However, due to the inherent nature of the Qevik service, this right is excluded from order confirmation for the following two cumulative reasons, which are expressly communicated to the customer and confirmed by them before completing their order:
By completing their order, the customer expressly declares that they have been informed of these exclusions and consents to them in writing. No returns are accepted once an order has been placed. All amounts paid are definitively retained by Qevik. The only exceptions to this principle are set out in § 10.
Physical products remain the exclusive property of Qevik until full payment of the purchase price has been received. Until title passes, the customer undertakes to keep the products with care and not to transfer or encumber them with any third-party rights.
Qevik is liable for defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. BGB. The statutory warranty period is two (2) years from delivery of the product to the consumer. If a defect appears within 12 months of delivery, it is presumed to have existed at the time of delivery. To exercise this warranty, the customer contacts Qevik describing the defect; Qevik will propose repair or replacement as a priority, and a refund where these are not possible.
Qevik does not take goods back as a matter of goodwill. No exchange, no take-back and no refund is granted for a change of mind, an order placed by mistake, an unwanted gift or a need that disappeared after the order. This follows from the nature of the service described in § 7: every product carries a unique identifier assigned to the customer upon activation, permanently engraved on or affixed to it, which can neither be resold nor reassigned to another user. The customer expressly confirms this exclusion when placing the order. A return is possible only in the following exceptional cases:
In all of these cases the customer contacts support@qevik.com before sending anything back. No parcel is accepted without prior written return authorisation from Qevik; a parcel sent unpaid or without authorisation is returned to its sender. Where the case is accepted, Qevik bears the cost of the return. Qevik chooses between repair, replacement and refund; where a replacement is issued, a new identifier is provided and the original identifier is deactivated, so that the retrieval service continues without interruption. The statutory rights of consumers, in particular the warranty under §§ 434 et seq. BGB, are neither excluded nor limited by this section.
Qevik is liable without limitation in cases of intent and gross negligence. In cases of slight negligence, Qevik's liability is limited to breaches of material contractual obligations (Kardinalpflichten) and capped at the typically foreseeable damage for the contract. Liability for damages resulting from injury to life, body or health, and liability under the German Product Liability Act (ProdHaftG), remain unaffected.
The processing of the customer's personal data is governed by Qevik's Privacy Policy, available on the website. Qevik processes data in compliance with the GDPR (Regulation (EU) 2016/679) and the German Federal Data Protection Act (BDSG).
The customer is solely responsible for the confidentiality of their login credentials and for all activity carried out through their account. The customer undertakes to provide accurate, complete information and to keep it up to date. The following are strictly prohibited: use of the platform for unlawful or fraudulent purposes, creation of fictitious accounts, any attempt to circumvent security measures, and use of Qevik identifiers for purposes other than those covered by the service. In the event of a breach, Qevik reserves the right to suspend or close the account with immediate effect, without prejudice to any claim for damages.
Subscriptions are entered into for the period chosen at the time of subscription and are automatically renewed by tacit agreement, unless the customer gives notice of termination at least 30 days before the renewal date. During a trial period, § 15 applies instead of this notice period. Termination may be carried out via the customer area or by email to Qevik. Qevik may terminate a subscription with immediate effect in the event of a serious breach by the customer of these Terms and Conditions. If Qevik terminates a subscription without fault on the part of the customer, amounts corresponding to the unused period shall be refunded on a pro rata basis.
The extraordinary right of termination provided for in § 5 in the event of a change of market may be exercised without this notice period.
Qevik may terminate a subscription of indefinite duration or a free access by giving 30 days' notice; § 15.9 provides for a longer notice period for ending the free use of the entry plan.
This section governs the trial period of the entry plan for company accounts and the transition to the paid subscription:
Agencies, lost property offices and other partner establishments access the platform under a partnership agreement that is separate from these Terms and Conditions. Depending on the establishment, this use may be free of charge or subject to a fee: the applicable arrangement, its scope and, where applicable, its price are agreed jointly between Qevik and the partner before access is opened. Qevik reserves the right to change its partner plans at any time, including converting a previously free use into a paid one and changing the price of a paid use, within the limits permitted by law. Any such change is notified to the partner in writing at least 30 days before it takes effect; a partner who does not accept it may terminate the agreement at no cost before that date. Where Qevik ends the agreement without fault on the part of the partner, amounts covering a period already paid for and not used are refunded on a pro rata basis. Having benefited from free access creates no entitlement to free access in the future.
Partners operate from countries whose rules on found property, data retention and the disclosure of contact details differ. The partnership agreement places on each partner the duty to comply with the law applicable to it locally, including any authorisation its activity requires, and requires it to report to Qevik any local rule incompatible with how the platform works rather than working around it. The platform is designed under German and European Union law, and the periods and settings it applies are common to all partners: they are not adapted country by country.
Qevik reserves the right to amend these Terms and Conditions at any time, in particular to comply with legal or regulatory developments or to adapt the service. Material amendments will be notified to the customer by email at least 30 days before they take effect. Continued use of the platform after that date constitutes acceptance of the new terms. This rule does not apply to the introduction or modification of a price, which requires the customer's express acceptance (§ 5 and § 15.9). If the customer does not accept the new terms, they may terminate their contract before the effective date at no cost.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For contracts concluded with consumers residing in another EU Member State, the mandatory consumer protection provisions of that State remain applicable. The place of jurisdiction is ESSEN. Should any provision of these Terms and Conditions be or become invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by the rule that most closely reflects the original intent of the parties.
Version 1.0.1
In force from October 1, 2026 to October 1, 2026
Previous versionsIllustrations, engraving previews and packaging visuals are indicative depictions. They do not by themselves constitute an agreement on the quality of the goods within the meaning of § 434 Abs. 2 BGB. A minor, technically induced difference between the illustration and the delivered product is not a defect as long as the essential characteristics stated in the description are met. Where the delivered product departs substantially from them, § 9 and § 10 apply.
5.3 Notice. Qevik notifies the customer of the changeover date at least 60 days in advance, by email to the billing and management contacts recorded for the company account and in the customer area. The notice states the current and the future price (gross and net), the current and the future displayed VAT rate, the currency, the changeover date, the date of the first invoice under the new terms and the right of termination under paragraph 5.5. If Qevik changes the changeover date, the period runs from the new notice.
5.4 First invoice under the new terms. On the changeover date no amount is charged and no amount is refunded. The billing period running on that date, already invoiced, runs to its end under the previous terms. The first invoice under the new terms is the invoice for the first billing period that starts after the changeover date; where a trial period is running, it is the first invoice after the end of the trial.
5.5 Extraordinary right of termination. The customer may terminate the subscription up to and including the changeover date, free of charge and without the notice period of § 14, from the customer area or by email to Qevik. The termination takes effect at the end of the running, already invoiced billing period; no invoice under the new terms is then issued.
5.6 Higher invoiced amount. If the amount invoiced under the new terms would be higher than the current amount, gross or net, the change of market takes place only with the customer's express consent. Qevik offers this consent to the customer with the notice under paragraph 5.3. If the customer has not given it by the changeover date, the subscription continues under the previous terms; Qevik's right of ordinary termination under § 14 is reserved. Merely continuing to use the platform does not constitute consent; § 17 does not apply in this respect.
5.7 VAT. The VAT rate displayed for a market is the standard rate of the country to which the market corresponds. The rate and the scheme actually applied on an invoice follow the law, in particular the special cases described above. A change of market does not alter this.
5.8 Custom plans. Subscriptions based on an individually agreed plan are not changed under this section. Where appropriate, Qevik sends the customer an offer under the terms of the market of its country.